Refund policy

At Refyne Beauty, we take pride in the quality of our products and want you to be completely satisfied with your purchase.

Eligibility for Returns & Refunds

We only accept returns and refunds if:

✔ The product is unused

✔ The product is unopened

✔ The product is in its original packaging

✔ The return request is made within 7 days of delivery

Used, opened, or tampered products will NOT be accepted due to hygiene and safety reasons.

How to Request a Return or Exchange

If you experience any issues with your order, please email us at:

📧 refynebeauty@gmail.com

Include:

• Your order number

• Clear photos of the product

• A brief explanation of the issue

Our team will review your request and respond within 24–48 business hours.

Exchanges

We only offer exchanges for:

• Damaged items

• Incorrect items sent

Once approved, we will provide return instructions.

Refund Process

• Approved refunds will be issued to the original payment method

• Processing time: 5–10 business days after we receive the returned item

• Shipping fees are non-refundable

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

• Opened products

• Used products

• Final sale items

Return Shipping

Customers are responsible for return shipping costs unless the error was on our end.

Important Notes

We reserve the right to deny any return that does not meet our policy conditions.